Frequently Asked Questions
General Questions
What is Solvanta Home?
Solvanta Home is an online retailer focused on premium wellness, outdoor living, and luxury home products. We offer carefully selected items such as saunas, cold plunges, recovery equipment, outdoor cooking products, and other high-end home lifestyle solutions.
Do you have a physical showroom or retail location?
No. Solvanta Home is an online-only retailer. We do not operate a physical showroom, warehouse, or storefront. Product information, ordering, and customer support are handled through our website and support channels.
Where do your products ship from?
Many products ship directly from the manufacturer, brand partner, or authorized distributor. Shipping origin may vary depending on the product, supplier, and customer location.
Ordering & Payments
What payment methods do you accept?
We accept major credit cards and other available payment options shown at checkout. Available payment methods may include credit/debit cards, PayPal, Shop Pay, or other secure payment providers depending on your location and checkout options.
Will I be charged immediately when I place an order?
Yes. Payment is generally collected at the time your order is placed. Some large or custom products may require additional verification before fulfillment begins.
Can I cancel my order after placing it?
Order cancellation depends on whether the order has already been processed, shipped, or submitted to the manufacturer. Please contact us as soon as possible if you need to cancel. Once an item has shipped, entered production, or been prepared for freight delivery, cancellation may no longer be available.
Do you charge sales tax?
Sales tax may be calculated and collected at checkout based on applicable state and local tax rules.
Shipping & Delivery
How long does shipping take?
Shipping times vary by product, manufacturer, and delivery method. Some items ship by standard parcel service, while larger products may require freight delivery. Estimated shipping or delivery timeframes, when available, will be listed on the product page or provided after order processing.
Do you offer free shipping?
Some products may include free shipping, while others may have shipping charges based on size, weight, destination, or freight requirements. Shipping costs, if applicable, will be shown during checkout or communicated before fulfillment.
What is freight delivery?
Freight delivery is used for large, heavy, or oversized items such as saunas, cold plunges, outdoor equipment, or large home products. Freight shipments are typically delivered by truck and may require a delivery appointment.
Do I need to inspect my delivery?
Yes. For freight deliveries, please inspect the shipment before signing the delivery receipt. If you notice visible damage, missing items, or packaging concerns, note the issue on the delivery paperwork and contact us immediately with photos.
Do you ship outside the United States?
At this time, shipping availability may vary by product and supplier. Please contact us before ordering if you need delivery outside the standard U.S. shipping area.
Returns & Refunds
What is your return policy?
Return eligibility varies by product, brand, and manufacturer. Some items may be returnable within a specified return window, while others may be final sale due to size, customization, hygiene, installation, or manufacturer restrictions. Please review the product details and our return policy before purchasing.
Are saunas, cold plunges, or large freight items returnable?
Large, heavy, custom, installed, or freight-shipped items may have limited return eligibility. In some cases, returns may be subject to manufacturer approval, restocking fees, return freight costs, or may not be accepted once shipped or delivered.
Who pays return shipping?
Unless the return is due to an approved warranty issue, shipping error, or damaged item, the customer may be responsible for return shipping costs, including freight charges when applicable.
How long does it take to receive a refund?
Once an approved return is received and inspected, refunds are typically processed back to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Damage, Defects & Warranty
What should I do if my order arrives damaged?
Contact us immediately with your order number, photos of the damage, photos of the packaging, and any delivery paperwork. For freight deliveries, damage should be noted with the carrier at the time of delivery whenever possible.
What if my product is defective?
If you believe your item has a manufacturing defect, contact us with details and photos. We will help coordinate with the manufacturer or supplier according to their warranty process.
Do products come with a warranty?
Many products include a manufacturer warranty. Warranty terms vary by brand and product. Please refer to the product listing, manufacturer documentation, or contact us for warranty details.
Does Solvanta Home perform warranty repairs?
Solvanta Home does not typically perform physical repairs or installations. Warranty support is generally handled through the product manufacturer, and we will assist with communication when appropriate.
Installation & Product Use
Do you provide installation services?
Unless specifically stated on the product page, Solvanta Home does not provide installation services. Customers are responsible for arranging proper installation, setup, electrical work, plumbing, or site preparation when required.
Do I need a professional installer?
Some products, such as saunas, cold plunges, outdoor appliances, or electrical equipment, may require professional installation. Always follow manufacturer instructions and local building, electrical, or plumbing codes.
Can you help me choose the right product?
Yes. Contact our support team and we will help guide you based on your space, intended use, budget, and product requirements.
Account & Customer Support
How can I contact Solvanta Home?
You can contact us by emailing our customer support team or by calling our support line.
Recommended support email: support@solvantahome.com
Phone: 717-714-3351 Monday – Friday (excluding holidays) - Eastern Time
What information should I include when contacting support?
Please include your name, order number if applicable, product name, photos if relevant, and a clear description of your question or issue.
How long does it take to receive a response?
We aim to respond as quickly as possible during normal business hours. Response times may vary depending on order volume, supplier coordination, Holidays or the complexity of the request.
At Solvanta Home, we are committed to providing professional, transparent, and customer-focused shopping experience. Because many of our products are premium, oversized, or shipped directly from brand partners, policies may vary by product. Please review all product details before ordering and contact us with any questions before purchasing.